Lesson 24: Unit 48 TRAINING

Lesson 24: Unit 48 TRAINING

David: Today we look at training. That’s work training. The training you need to do a particular job.

Kevin: And we meet this man. Michael Killingsworth who trains flight attendants for American Airlines.

Natalie: Work training tells you what you’re supposed to do in a particular job.

Kevin: What you should do, and what you shouldn’t do.

David: If you’re working in a shop or an office, with customers or clients, there are some things you must remember to do; and some things you must remember not to do; You should be polite. You should always be polite. You shouldn’t be rude. You should never be rude. And remember the customer is always right.

  

You should be polite.	You should always be polite.	You shouldn’t be rude.
You should never be rude.	And remember the customer is always right.

Natalie: Work training is designed to show you what to do and what not to do. But can you be trained to do a job or is experience more important?

1.    I think you need both, training and experience.

2.    I think experience is more important than training.

3.    Training’s the most important.

4.    I’m a great believer in hands-on experience.

5.    A person can be trained for a job, but they would do the job better with experience.

6.    I think people can be trained to do a job as long as they are trained by people who are experienced.

YOU SHOULDN’T HAVE DONE THAT.

Art school

Teacher: Tut, tut, tut! Oh dear. Oh dear.

Leonardo: What’s the matter?

Teacher: You shouldn’t have done that.

Leonardo: Done that?

Teacher: That smile. It’s all wrong. You should have painted a big smile, not that little one.

Leonardo: But I like it!

Teacher: I’m the teacher and you’re just a student: you should do as I say. No, no, no. You shouldn’t have done it like that. Here… Let me show and these eyes, should be bigger. There that’s how you should do it, don’t you agree?

Leonardo: Yes, sir.

Teacher: Remember, Leonardo, people want happy paintings.

Leonardo: Yes, sir.

Teacher: Young people today have no idea. No idea at all. No, no, no. You should have done that Michelangelo.

You shouldn’t have done it like that.

You should have painted a big smile,

Flight attendant.

General procedures.

Emergency procedures.

Food service procedures

Customer service

Good morning	Good afternoon	Good evening
Welcome aboard	We are happy to have you	I am happy to see you

Flexibility

Personality

Poise

Self-control

You’re supposed to place.

Don’t forget to place.

Remember to place.

Kevin: That job is more difficult than it looks.

Natalie: Yes, so much to remember to do.

David: That’s right. So much that you mustn’t forget like putting the eagle on the plate at one o’clock.

Kevin: You forgotten already. You’re supposed to put the eagle at twelve o’clock.

David: No, you’re supposed  to put the glass at twelve o’clock. No?

Natalie: No.

Kevin: I don’t think David could be a flight attendant to you. Goodbye.